FAQ

Because there are so many styles of funerals, there is no one answer to that question. In general terms, a funeral that is more elaborate will cost more than one that is simple in its structure.

When a Funeral Planner meets with a client family they discuss the different options that are available, and it is up to the client family to select the most appropriate options to meet their needs.

It is normal for the cemetery or crematorium costs, and the various disbursements (such as clergy or celebrant fees, registration costs, press notices, flowers, etc.) to be included in the one account, along with the funeral company fees.

Should you wish to obtain a fee proposal please do not hesitate to contact us.

Normally a cremation will cost less than a burial. There may be some cases where a small country cemetery is used, or only interment fees are being paid, where this may not be true. Initial costs do not include memorialisation expenses, and normally memorialisation of cremated remains will be less expensive than the erection of a monument over a grave. There will be exceptions however.

First, settle yourself from the emotions that can arise at a time like this, then call someone to let them know that you are alright.

Depending on the location where death occurs, different procedures will need to be followed. If death occurs, in a hospital, usually, it will be the hospital responsible to issue the burial permit, which also function as the application form for the death certificate.

However, if death occurs at home, or a nursing home, the first step is to dial the public emergency service, 999, for confirmation of death by the ambulance service, provided the deceased died of natural causes, or sickness. After that, the next step would be proceed to the nearest police station to make a police report, from which will issue you the burial permit, before we can take over and transfer the deceased into our care. Alternatively, you can contact us on +6052540684 or +60122780728 for us to guide you through these processes. You shouldn't worry about what time you call, because we are available 24 hours, 7 days a week.

Of course there are always the family and friends of the deceased to notify. It can help to have a trusted family member or friend act as the point of contact for all these people.

But there are others who also need to know, though not necessarily straight away. This list might be of help in taking care of this important detail.

• The Executor nominated by the deceased
• KWSP
• SOCSO
• Solicitor and/or public trustee
• Accountant
• Banks, building societies, credit unions, financial institutions, credit card providers, loan companies and digital monetary accounts such as eBay and PayPal
• Employer/former employer
• Trade unions or professional associations
• Insurance companies including life, accident, home and contents, vehicle
• Friendly societies and/or organizations
•  Doctor, dentist, specialists, hospitals, chemist, health benefits fund
• Clubs, organizations and associations
• Church or religious organization
• Home nursing service
• Home delivery services - e.g. newspapers and milk
• Post Office for mail delivery
• Local Government for rates, fire levy, etc.
• Ambulance service
• Telephone company, electricity company
• School or college
• Companies - e.g. for directorships
• Social media and e-mail accounts, such as Facebook, Twitter, Instagram, Gmail

The Death Certificate is issued by any Jabatan Pendaftaran Negara (JPN) branch or state office. Usually you are required to submit the burial permit, and NRIC of the deceased for registering death with JPN within 7 days of the burial or cremation. However, as part of our service, we can obtain the Death Certificate on your behalf.

An individual's choice to either have a burial or cremation is often based on many personal reasons including family traditions and/or family beliefs.

There are pros and cons on both sides regarding the decision to bury or to cremate, however more and more people are opting to have a cremation rather than a burial, particularly in the urban areas like Ipoh. Ultimately, this decision is a matter of personal choice, which we will do all the necessary to support such decision.